Terms and Conditions
Please read these carefully as they may affect your rights and liabilities under the law and set out the terms under which Bonnie Helen Hawkins makes items avaible to you.
1. Accuracy of Content
We make every effort to describe and show items as accurately as possible, despite this, slight variations in items may occur. The colour of goods may vary slightly from that shown on the website or brochure and this is due to the limitations of browser software and monitors. Any slight variation in colour is not to be considered a fault. If by mistake we have underpriced an item we shall notify you of the correct price, so that you can deciide whether or not you wish to order the item at that price. All prices shown are in pounds sterling and at the moment are not subject to VAT. This situation will change at the approperiate time. If there is anything which you do not understand or if you wish to obtain further information please do not hesitate to contact us on firstname.lastname@example.org.
2. Stock Availability
We strive to ensure that we have an adequate stock supply at all times. If we are out of stock it is for one reason only, the edition is "sold out" (please remember that some of our items are Limited Edition, once its sold out, its gone and can not be reprinted). Please bear this in mind when considering placing an order.
Non-acceptance of an order may be a result of one of the following:- The item you ordered being out of stock - We are unable to obtain authorization of your payment - The identification of a pricing or description error. However we are not obliged to give a reason for declining an order.
If for any reason beyond our control we are unable to supply an item we will of course notify you at once. Under the Consumer Protection (Distance Selling) Regulations you have the statutory right to cancel your order and receive a full refund (less processing costs) - except Special Orders as noted below. You may cancel your order up to and including the seventh day after placing the order. If you wish to cancel your order, or change your order, you should notify us in writing either by letter (C/O The Minerva Gallery, 3 Pulteney Bridge, Bath BA2 4AX) or by email to email@example.com. Items are returned at your cost.
We estimate delivery times are 7-10 days providing the item is in stock. We endeavor to dispatch your order within 48 hrs but please allow up to 28 days for delivery. We currently offer UK mainland delivery only and prices are noted in the shopping cart. We reserve the right to quote a higher delivery charge for unusually large or heavy items. Delivery costs for overseas are quoted on an inidividual basis for enqueries please contact firstname.lastname@example.org.
6. Damaged Goods
We must receive notification of damaged in transit items within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.
We hope that any product that is purchased through this website will meet your expectations. However, should you wish to return an item then we offer a refund or exchange service. We do ask rthat all items be returned within 28 days of receipt, in a saleable condition - you are required to take reasonable care of any items - All returns must be in their original condition with labels attached and in original packaging. (Items which are not returned in a saleable condition may be refused a refund). We do not offer a free returns service.
8. Returning for a Refund
Once we have recieved and inspected the returned item we shall then proceed with the refund. Refunds will be sent out by cheque made out in the original payee's name. We endeavour to process all refunds within 7 working days of receipt of your return.
9. Returning for an Exchange
For security reasons we do not keep payment details once an order has been processed and dispatched. A repeat postage charge is applicable to all exchanges; please either enclose a cheque (made payable to BH Hawkins) for the amount of the original postage cost, or we can contact you to gain card details. Once we have recieved and inspected the returned items we shall then proceed with the exhange.
10. Limitation of Liability
The liability of bonniehelenhawkins.com and any of its assoicated sites in contract (including negligence of breach of statutory duty), misrepresetation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods. Under no circumstances shall bonniehelenhawkins.com or employees to liable for any form of indirect or consquential loss, costs or expenses as a result of this agreement or contract.
Any details entered when placing an order will only be used in the processing and fufillment of your order. We do not store credit card details nor do we share customer details with any third parties.
After Care for your Artwork
Every precaution it taken to ensure that your artwork arrives in the very best condition. Each item is wrapped in film or a bag to protect it from dirt or dust. We strongly recommend that you keep it in its film wrap or bag until you are ready to frame your artwork.
Under no circumstances touch the surface of the printed image as fingertips can carry dust or oil that may over time damage the artwork or corrode the paper.
On the occasion that originals or prints are purchased framed, each frame is supplied fitted with hanging D-rings and cord for your convenience or hanging clips where appropriate, however Bonnie can not advise you as to the most suitable method to hang your artwork in your home. Do not hang artwork in direct sunlight.